Please note that we are only able to despatch orders to a UK addresses. If you are ordering for delivery to overseas countries please contact us before proceeding with your order so that we can quote postage costs.

Prices
All prices listed on this website are in £ Sterling and include VAT where applicable. The current rate of VAT is 17.5%. Books and catalogues are zero rated VAT items. If there are any price changes or changes to product specification, which have not been updated on our website, you will be notified before we process your order.

Payment
We accept Cheques in £ Sterling or British Postal orders made payable to Prinz Publications UK Ltd. Payments are 100% secure and made via Paypal or encryted email. We accept the following types of cards: Visa, Mastercard, Delta, Solo, Switch, Electron, JCB.

Ordering
Goods can be ordered via our secure shopping cart server. Or alternatively we are happy to accept orders by post, fax or telephone. The placing of an order is acceptance of these terms and conditions.

Postage costs
For UK orders our postage costs are 10% of the order total with a minium charge of £2.00 and maximum charge of £6.00. Orders are usually sent out the same working day we receive your order, subject to stock availability. Items up to 1.6kg will be sent by Royal Mail letter post. Items over 1.6kg will be sent by Parcelforce 48 Hour service (UK customers only). Both services take approximately two working days to arrive.

For international customers, postage will be charged at cost. Customers will be informed of the cost after the order has been compiled and weighed. Acceptance of the postal charge will be required before goods are dispatched.

Stock Availability
Every effort is made to hold sufficient stock to fulfil your order, however we cannot guarantee that every product will be available straight from stock. We will, of course, endeavour to fulfil your order as quickly as possible. We will contact you if any item is out of stock informing you of the expected delivery date, if known, for your items. If there are any alternatives that are available we will notify you at the same time.

Cancellation of order, refunds and replacement of goods
As orders are usually sent out the same day we receive your order, should you wish to cancel your order, for whatever reason, please contact us immediately by telephone. If after you have received your order and you wish to return any or all of the goods, for whatever reason, please contact us immediately, so that we can rectify the situation without delay. On all occasions you should retain the original packing that your order arrived in, until we inform you otherwise. Your statutory rights are not affected.

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed. To cancel, you can email us or write to us (see contact us for details) within seven days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. Item(s) may be returned to us at Prinz Publications UK ltd personally, or we can arrange collection - please note a collection charge may apply. Please check your Account for updates.

Privacy and Data Protection
All information gathered from customer orders or enquiries are dealt with in accordance with the Data Protection Act 1998. It is not our policy to offer or sell any information gathered from our mail order activities to any third parties. We will however, from time to time, send existing customers details of the wide range of products that we have to offer. If you do not wish to receive these mailings please contact us and we will remove your details from our mailing list.

Company Details 
Prinz Publications UK Ltd is a registered limited company.
Company Registered Address: Unit 3a Hayle Industrial Park, Hayle Cornwall TR27 5JR
Managing Director: Jonathan Butt

Who is a members of the following philatelic bodies (either as the representative for Prinz UK or Vera Trinder Ltd a company owned by Prinz UK)
PTS - Philatelic Traders Society

ASDA - American Stamp Dealers Association

APTA - Australian Philatelic Traders Association

IFSDA - International Federation of Stamp Dealers Association